Quality Policy
Lifelink Training and Inspection is committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products and services, meeting and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director. It is compulsory that all staff recognise and accept our philosophy of quality service delivery, accepting accountability for their own output.
Commitment
Fully identify and conform to the needs of our customers, improving customer satisfaction.
β’ Monitor and review our service provision and processes, identifying potential errors and implementing the necessaryΒ actions to eliminate them.
β’ Provide extensive staff training, promoting a βdo it right first timeβ attitude towards quality.
β’ Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies.
β’ Achieving and maintaining a standard of excellence in the operation of our business.
β’ Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organisation.
β’ Providing sufficient resources and equipment to ensure that we can operate to the documented management system.
β’ Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company.
β’ Ensuring that all company policies and procedures have the full support of senior management.
β’ Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.
β’ Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customersβ expectations and all current and impending legislative requirements.
β’ The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction surveys to ensure quality service delivery.
β’ Provides a framework for commitment to consultation and participation of workers, and, where they exist to promote positive OHS Culture.
β’ Provides resources to ensure that employees, subcontractors and other stakeholders are aware of their roles and responsibilities for QMS.
